We hope the baskets you receive meet your purchase needs. If you have any questions about your order or the product, please contact us through the “Contact Us” page on basketbloomllc.shop. We will assist you based on the specific circumstances.
- Return Deadline
If you need to return an item, please submit your request within 30 days of receiving the goods.
We may not be able to accept return requests after 30 days, unless otherwise mandated by applicable law.
- Return Conditions
Returned items should ideally be in resalable condition, retaining the original packaging, labels, and accessories whenever possible.
If the item is visibly used, damaged, or its condition has changed due to the customer’s fault, it may affect the processing of your return request.
- Product Quality Issues
If you receive a product with obvious quality problems, damage during transportation, or a significant discrepancy from your order, please contact us immediately.
We may require you to provide order information, product photos, or other necessary documents to confirm the situation.
For issues confirmed to be within our responsibility, we will provide a reasonable return, exchange, or refund solution based on the actual situation.
- Returns for Non-Quality Reasons
If you need to return an item due to personal reasons, a change in purchase plans, an unsuitable size, or other non-quality-related factors, please contact us first to confirm whether it meets the return conditions.
Returned items must meet the return requirements stipulated in this policy.
- Return Process
Returns are generally processed as follows:
Submit an application → Provide order information → Confirm return conditions → Ship the item back as required → Receive and inspect the item → Process refund
Return address: 1160 TICO RD, OJAI, CA 93023
Please do not send items directly without obtaining return confirmation to avoid processing delays.
- Return Shipping Costs
If the return is due to a product quality issue, received damaged goods, or an obvious order error, we will bear the corresponding return shipping costs based on the specific circumstances.
If the return is due to personal reasons, the customer may be responsible for the return shipping costs, subject to the return confirmation.
- Refund Method
After meeting the refund conditions and completing the return inspection, the refund will be processed using the original payment method.
The refund amount usually corresponds to the value of the eligible goods. Fees already incurred and non-refundable according to law or relevant policies may not be included in the refund amount.
- Refund Arrival Time
After submitting a refund request, it typically takes approximately 3 business days to process.
The actual arrival time may vary depending on the processing speed of banks, credit card institutions, or other payment service providers.
- Damaged Goods or Missing Accessories
If you receive a package that is visibly damaged, or if the goods are missing accessories, please contact us as soon as possible.
To facilitate confirmation, we recommend retaining the goods, packaging, and relevant logistics information, and providing necessary photos or descriptions.